Privacy Policy
Last Updated: March 03, 2025
At Grubss (the “Site”, “we”, “us”, or “our”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit or use our website, services, or make a purchase from www.grubss.com (the “Site”), or interact with us in any other way (collectively, the “Services”). The terms “you” and “your” refer to you, the user of our Services, whether you are a customer, visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By accessing or using any of our Services, you agree to the collection, use, and disclosure of your information as outlined herein. If you do not agree with the terms of this Privacy Policy, please refrain from using or accessing any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updated Privacy Policy will be posted on the Site with a revised “Last Updated” date, and we will take any additional steps required by applicable law.
How We Collect and Use Your Personal Information
What Personal Information We Collect
We collect personal information from you through various methods, as detailed below. The types of personal information we gather depend on how you interact with the Site and use our Services.
In addition to the specific uses described in this Privacy Policy, we may use the information we collect to communicate with you, provide our Services, comply with legal obligations, enforce our terms of service, and protect or defend our Services and the rights of our users and others.
When we refer to “personal information”, we mean any information that identifies, relates to, describes, or can be linked to you. The following sections outline the types and categories of personal information we may collect.
Information We Collect Directly from You
Information You Provide Directly
When using our Services, you may be asked to provide certain personal information directly to us. This may include:
- Basic Contact Details: Such as your name, address, phone number, and email.
- Order Information: Including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information: Such as your username, password, and security questions.
- Shopping Information: Including the items you view, add to your cart, or save to your wishlist.
- Customer Support Information: Any information you provide when communicating with our support team, such as when you send a message through our Services.
Some features of our Services may require you to provide specific information about yourself. While you have the option not to provide certain details, please note that opting out may limit your ability to use or access certain features.
Information We Collect Through Cookies
We automatically collect certain data about your interaction with our Services, known as “Usage Data.” To do so, we use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information on how you access and use our Site and account, such as device details, browser information, network connection data, IP address, and other relevant information regarding your interactions with our Services.
Information We Obtain from Third Parties
We may also receive personal information about you from third parties, including vendors and service providers who collect data on our behalf. This includes:
- Service Providers: Companies that help manage or support our Site and Services, such as Shopify.
- Payment Processors: Our payment processors, who collect payment information (e.g., bank account details, credit/debit card information, billing address) to process your transactions and fulfill your orders.
- Tracking Technologies: When you interact with our Site, emails, or advertisements, we, or third parties we work with, may automatically gather certain information using technologies such as cookies, pixels, web beacons, software development kits, and other similar tools.
Any third-party information we collect is subject to this Privacy Policy. Please note that we are not responsible for the accuracy of information provided to us by third parties, nor are we liable for their policies or practices. For more details, see the section below on Third-Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to deliver the Services and fulfill our contract with you. This includes processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, managing your account, coordinating shipping, and enabling returns and exchanges. We also use your information to allow you to post reviews.
Marketing and Advertising
Your personal information may be used for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail. We may also use your information to display tailored advertisements for products or services. This helps us customize the Services and the advertisements you see on our Site and other websites.
Security and Fraud Prevention
We use your personal information to detect, investigate, or take action against potential fraudulent, illegal, or malicious activity. If you register an account with us, you are responsible for maintaining the security of your account credentials. We strongly recommend not sharing your username, password, or other access information. If you suspect that your account has been compromised, please contact us immediately.
Communication
We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to respond to your inquiries, offer effective services, and maintain our business relationship with you.
Use of Cookies
Like many websites, we use Cookies on our Site to enhance and personalize your experience. Cookies help us remember your actions and preferences, run analytics, and better understand how users interact with our Services. This is done in our legitimate interest to improve, optimize, and administer the Services. We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising both on our Site and other websites.
Most browsers accept Cookies by default, but you can adjust your browser settings to remove or reject Cookies. Keep in mind that disabling or blocking Cookies might impact your user experience, causing certain features and functions of the Services to not work properly or become unavailable. Additionally, blocking Cookies may not completely prevent information sharing with third parties, such as our advertising partners.
How We Disclose Your Personal Information
In certain situations, we may share your personal information with third parties for legitimate purposes as outlined in this Privacy Policy. These situations include:
- Service Providers: We may disclose your information to vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
- Business and Marketing Partners: We may share your information with business and marketing partners, including Shopify, to provide services and deliver targeted advertising. For example, we use Shopify to support personalized advertising through third-party services. Our partners will handle your information in accordance with their own privacy policies.
- With Your Consent: If you direct us or give consent, we may disclose your information to third parties. This could include disclosing information to ship products, or through your use of social media widgets or login integrations.
- Affiliates and Corporate Group: We may share your information with our affiliates or within our corporate group for legitimate business purposes.
- Business Transactions: If we undergo a business transaction such as a merger or bankruptcy, we may share your information as part of the transaction. Additionally, we may disclose your information to comply with legal obligations (e.g., in response to subpoenas, search warrants, or similar requests), enforce our terms of service, and protect or defend our Services and the rights of our users.
In the past 12 months, we have shared the following categories of personal information and sensitive personal information (marked with an asterisk *) for the purposes described above in the sections “How We Collect and Use Your Personal Information” and “How We Disclose Your Personal Information.”
Categories of Personal Information We Disclose
We may disclose the following categories of personal information for the purposes described in this Privacy Policy:
- Identifiers: Basic contact details and certain order and account information.
- Commercial Information: Order details, shopping preferences, and customer support interactions.
- Internet or Other Similar Network Activity: Usage Data regarding your interaction with our Services.
Categories of Recipients
The recipients of this information may include:
- Service Providers: Vendors and third parties who perform services on our behalf, such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers.
- Business and Marketing Partners: Companies we work with to provide services and targeted advertising.
- Affiliates: Companies within our corporate group.
We do not use or disclose sensitive personal information to infer characteristics about you.
User-Generated Content
Our Services may allow you to post product reviews or other user-generated content. If you choose to submit content to any public area of the Services, please note that this content will be publicly accessible to anyone.
We do not control who can access the information you share publicly, and we cannot guarantee that those who view it will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make publicly available, nor for the accuracy, use, or misuse of any information you disclose or receive from third parties.
Advertising and Marketing Activities
If applicable, we may have “sold” and “shared” (as defined by applicable law) personal information in the past 12 months for advertising and marketing purposes. This may include:
- Identifiers: Basic contact details and specific order/account information.
- Commercial Information: Records of products or services purchased and shopping preferences.
- Internet or Network Activity: Usage Data collected through online interactions.
Third-Party Websites and Links
Our Site may include links to websites or online platforms operated by third parties. If you visit these external sites, please review their privacy policies, security practices, and terms of service. We are not responsible for the privacy or security practices of these third-party sites, nor can we guarantee the accuracy, completeness, or reliability of the information found there. Additionally, any information you share on public or semi-public platforms, including third-party social media sites, may be visible to other users of both our Services and the third-party platforms, and we have no control over how that information may be used by others. The inclusion of links to third-party sites does not imply an endorsement of their content, owners, or operators unless explicitly stated on our Services.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details provided below so we can delete the information.
As of the Effective Date of this Privacy Policy, we are not aware of any personal information of individuals under the age of 16 being “shared” or “sold” (as defined by applicable law) by us.
Security and Retention of Your Information
Please be aware that while we use industry-standard security measures, no security system is completely impenetrable. We cannot guarantee the absolute security of your personal information, especially during transmission. We recommend that you avoid sending sensitive or confidential information through unsecured channels.
