Return & Refund Policy

We offer a 30-day return policy, allowing you 30 days from the date you receive your item to request a return.

Return Eligibility: To be eligible for a return, your item must meet the following conditions:

• It must be in the same condition you received it.
• Unworn or unused.
• With original tags attached and in its original packaging.
• You will also need the receipt or proof of purchase.

How to Initiate a Return: To begin the return process, please contact us at support@grubss.com. Returns must be sent to the following address:

Grubss
Wh 25 Al Quoz 1
Behind Oasis Mall
Dubai, UAE, DU, United Arab Emirates

If your return is accepted, we will provide you with a return shipping label and instructions on how to send your package. Please note that items returned without prior approval will not be accepted. Additionally, if you are located outside the United Arab Emirates, please be aware that shipping may take longer than expected.

For any return-related questions, feel free to reach out to us at support@grubss.com

Damages and Issues: Please inspect your order immediately upon receipt. If your item is damaged, defective, or incorrect, contact us right away so we can resolve the issue.

Non-Returnable Items: Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)
• Custom products (e.g., special orders or personalized items)
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

If you have any questions or concerns about a specific item, please get in touch.

Sale Items and Gift Cards: Unfortunately, sale items and gift cards are not eligible for returns.

Exchanges: The quickest way to get the item you want is to return the current item and, once your return is approved, place a new order for the desired item.

European Union Cooling-Off Period: If your order is being shipped to the European Union, you have the right to cancel or return your order within 3 days for any reason, without the need for justification. The item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds: Once we receive and inspect your return, we will notify you if your refund has been approved. If approved, a refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@grubss.com.