Shipping Policy
1. General Shipping Terms
At Grubss, we are committed to delivering your orders efficiently and securely across the UAE. Our shipping services are managed by trusted third-party logistics partners to ensure timely and reliable deliveries. Please read our shipping policy carefully before placing an order.
2. Order Minimums & Free Shipping
- The minimum order value required for placement is AED 150. Shipping charges extra.
- Free shipping is available for orders above AED 200.
3. Shipping Timeframes
- Orders are processed and typically delivered within 1-2 business days within the UAE.
- Delivery timelines may vary based on location, courier service availability, and unforeseen circumstances.
4. Shipping Restrictions
- No perishable goods are shipped via our platform. We ensure that all products meet the necessary quality standards for safe delivery.
- We currently do not offer international shipping. Orders can only be delivered within the UAE.
- Certain remote areas may have longer delivery times or may not be serviceable by our logistics partners.
5. Delivery & Receiving Orders
- Customers are responsible for providing accurate delivery addresses and contact details. Any incorrect information may cause delays or failed deliveries.
- If the recipient is unavailable at the time of delivery, our logistics partner will attempt re-delivery based on their policies. Additional charges may apply for repeated failed attempts.
- Upon receiving your order, please inspect the package for any visible damage and report discrepancies immediately.
6. Returns & Refunds
- Shipping fees are non-refundable unless the order is incorrectly processed or damaged upon arrival.
- For more details on returns and refunds, please refer to our Returns & Refund Policy.
7. Contact Us
For any shipping-related queries or concerns, please reach out to our customer support team at support@grubss.com.
We appreciate your trust in Grubss and look forward to serving you!
