This Cancellation Policy outlines the terms and conditions under which orders placed on Grubss.com may be canceled and how refunds are processed. By placing an order on Grubss.com, you agree to the terms set out in this policy.

Customers may request cancellation of an order within a limited time period after placing the order, provided that the order has not yet been processed, packed, or dispatched.

Once an order enters the processing or shipping stage, it may no longer be eligible for cancellation. Perishable or customized items may have stricter limitations.

If a cancellation request is successfully submitted and approved before the order is dispatched, the full order amount will be refunded to the customer’s Grubss wallet.

By using our platform, you explicitly agree that refunds for canceled orders will be credited to your internal Grubss wallet system and not returned to the original payment method.

• Refunds are typically processed instantly after cancellation approval.
• Wallet balance can be used for any future purchases on Grubss.com.
• Wallet balances are non-transferable, non-withdrawable, and cannot be exchanged for cash.

If an order has already been shipped, cancellation is no longer possible. However, you may refuse delivery at your doorstep.

In such cases, once the product is returned and verified, the applicable refund amount will be credited to your Grubss wallet, subject to deductions for shipping or handling fees.

Grubss.com reserves the right to cancel any order for reasons like product unavailability, pricing errors, or suspected fraudulent activity.

In these cases, we will notify you, and refunds will be issued to either the original payment method or the Grubss wallet depending on the specific case and internal policy.

Grubss.com ensures that all cancellation terms are clearly disclosed prior to purchase, in accordance with UAE consumer protection guidelines from the Central Bank and Ministry of Economy.